Event 2: Accident Insurance Group
1. For informal communication is staff received text message about notifying staff of dismissal, because we don’t know who is sender and don't know it is the truth or not. And formal communication is the Chairman of the company decision to tell workers that he was not sent text message, because we know who is sender and know it is the truth.
process:
someone---------> text message----------->staff
<--------------------------
The Chairman of company tell the truth with staff (feedback)
2. The sender want to send the message for make staff confuse.
3. In this event have the message that successful and unsuccessful. The message that unsuccessful is someone's message because the staff don't know who is sender, it's truth or not. So, it's just make the stuff confuse, don't make the staff believe. The message that successful is the Chairman’s message because the staff know who is sender, it's the truth and the important is it can make the staff understand.
4. Skills and attitude of the receiver: we can see in this event the receiver(staff) they don't know who is sender, they maybe think it’s not believable, they then don't believe immediately, but when they get the message from the Chairman they think it's believable because they know who is sender. So this skill is very important.
5. We advise this company, they should to tell the staff first that " if we have something to tell you, we will tell by our own so you don't believe from others". I think if the company do like this the staff of them will believe just the thing that they tell don't believe the information from others.
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